If Cox is experiencing a total outage theres nothing we can do to fix it. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Wait until all the lights are off. Had to come to customer forums just to learn it's probably a bad box. Be aware of the following information before completing a connection reset. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Keep that in mind. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. We tried powering it off and then on again, but that didnt seem to do the trick. Nuts. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Check if the outlet that youre using is working. Sometimes Cox cable and phone use the same modem. Has done this since 9am. Today my DVR would not display any channels. I am in Peoria, IL. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. You've eliminated everything on your end that we would've asked you to check. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Better yet, buy a real Mesh WiFi Router for better results. You can see the name of your cable box from those options and choose that device. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. New comments cannot be posted and votes cannot be cast. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. And here, we tackle those problems with a simple reset of the cable box. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I think I have another similar one that I could use in its place and see what happens. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Its nice to have all your streaming services in one place, ready to watch. A TV receiver reset may take up to 15 minutes. WiFi is fine. Disconnect the set-top box and wait for 10 seconds. Take a look at your routers Wi-Fi light and modems downstream light. So dont immediately try your phone, internet, or TV. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Contacted Comcast and went through the entire process again. Perhaps, AT&T would even help me pay my penalty for cancelling. MacBook Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. My tv is stuck on a Welcome . I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. But unfortunately you usually will be stuck back in the Welcome. This way, you can update the cox cable box as per the time you want. At the $$price$$ of cable that I & others pay is uncalled for. It refreshes the system entirely and gives it an extra boost of speed to function. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. It will not move past that. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. star shaped birthmark; black and white boxer puppy for sale. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. See if you can get yourself another box and try it out. But it sounds like this is somthing else. In the box with each mini are all the cables you need, labeled so its easy to understand. I have powered all equipment on and off. The set-top box will reboot automatically. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. For one, a mini box doesnt give you EVERY channel you pay for. So, I have put the CSMAPDU9VP back into service. Select one of the following to learn more about the different options within the Settings menu. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Let it do its thing for a few minutes, then try. Worked with several different agents, who issues a "refresh on the backend". I only use the HDMI out on these boxes, so sure. Can't get past the "1Pst" error. Click the RIGHT arrow button and then click OK. But it is 'working'. In the Contour app, click Settings and open Parental Controls. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Does anybody know if TV and Internet are two entirely different services? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I have used the new X1 box they sent me no Joy and the old one no Joy. How do I contact and speak with someone live? Setting up a Cox Contour TV 1, 2, 6, or DVR remote. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Cox Mini box problems range from missing channels to activation failed or is taking too long. 2 years ago. Tried restarting it several times, no joy. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Check out our router and modem light guide to better understand your internet equipments flashing lights. I figured that if the cable at the street was out, I would not get Internet. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. For Cox gateway owners, follow our guide below to reset the device. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Bienvenue." (81-1031) User Guide - Blue Cox logo. Does the commscope have a green light lit? On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Then, hurry up and press the WPS button on your device within 2 minutes. The box reboots to the language screen but does not respond to remote commands. . Plug the modem back into the outlet. You must unplug it long enough for that battery to drain also. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Can you get into your modem and post your modem levels? funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. It took more phone calls to get any response whatsoever. I am considering dropping cable at some point. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. iMac The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. The network would now be re-established. Wait until the lights stop blinking. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Even after they sent me a new box! [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Its a lot easier than calling customer support too. The end result was that they sent me a third box and it worked perfectly. The modem should take around 2-3 minutes to turn off. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Thanks in advance for any advice you all might have. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If you cant get it to activate make sure everything is plugged in right. Does your internet performance feel slower than normal? The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Signal interference is also a possible cause. Ensure that the remote batteries arent dead. How do I fix this? Alternatively, you could also unplug your cable box. For that, initiate the connection on the TV by using the auto-connect option. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Follow the given steps carefully, and you are good to go. It seemed to work and I have not had an issue with my TV box since. The first way to fix Cox problems is to reset the modem. Your email address will not be published. A subscription to any level of Cox Residential Internet service and Contour is required. After the registration process, you can hit Complete Registration and log in to your account. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. This ensures the TV boxes are communicating with the DVR box. Unplug it and reboot the device. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Grand Master. I just did that today as it was connected to one of the TV ports. rstra. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. TypicalComcast. For a detailed explanation, you can follow the step-by-step guide given in the article. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Next, youll need to call for help. Power cycle the modem and router for 60 seconds, then plug it back in. A TV receiver reset may take up to 15 minutes. I appreciate the help! Wait until the screen loads and then click. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Press the Xfinity button. Click on, There will be two options: System Refresh and. Settings Preferences. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). This happens after a minute in Fast Forward or Rewind. Editorials Finally, press the Power button to restart your device. how to adding MoCA in these powered splitters works by what is termed leakage. Setting up your Cox Contour 2 TV box. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). I have chatted with tech support who could not even get it to reboot. I manually unplugged and it then got stuck in boot for an hour. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). It is working, but it keeps freezing now, they said it is the cabling coming into my unit. The Xi6-T showed no error but appeared to be loading a channel. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. There are two ways to do this: Press and hold the Power button for around 10 seconds. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Read more Using the Cox Contour app You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Before you go to the local Comcast store, make sure they are open. Cox has a recording style for everyone. So, restart the router or modem, or both. The Pace boxes still show the RDK-03033 error. Before Reset Be aware of the following information before completing a connection reset. The Cable Modem is on the port labeled VoIP out. - guess it is back to watching nexflix, the internet does work. Select Troubleshoot. The first way to fix Cox problems is to reset the modem. I removed it and put in an EVO1-9 (all I had). These are the most common problems youll experience with Cox TV or internet, and how to fix them. But keep in mind that thisll wipe any saved network settings. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. All over-the-top (OTT) apps count towards your Cox service data usage. The Contour receivers may not be linking together. So I suggest everyone ask to get the 'main box' replaced. what is your wiring/splitter/amp set up? Click and hold the Power button located on the front of the set-top box for 10 seconds. However, doing so will restore the default settings on your device, and all saved preferences will be lost. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. And for the analog TV users, the Mini box is a must-have. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. How To Access TV Menu With Xfinity Remote? Still no Joy. Once they do that, Internet service is restored. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. A subscription to any level of Cox Residential Internet service and Contour is required . I'd be happy to get a new box shipped to you. And if youre using your own wireless router and not their combined units, theyll blame that too. You can try restarting it and see if that fixes the issue. there should be an option to talk to a human being. Enter your zip code below to see other top providers in your area. The old one never gets past "boot" but the new one gets stuck at "1Pst". plug in the cable box first and after 3 minutes plug in the TV. Connect the Ethernet cables as well. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Everything looks in spec. and get stuck there. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Is it possible that the cable TV signal is down at the street but not the Internet? I was told the TV box gets it's signal from the DVR box in order to work. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. First of all, restart your router. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Should You Install the Latest Version of iOS 16? Bienvenido. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. qg. It pretty much points the cause being the amp itself. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. JavaScript is disabled. MacBook However it might be permanent and the phone fails to load correctly until the problem causing it is solved. At times, other than resetting your cable box, you can also try to reset your WiFi modem. What are my other options? Wait for about 60-90 seconds before plugging it back inside. Hi @valkaz, Is the box still frozen? I have the same problem. Click. Remote Settings. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. It is so hard with this company to get to a knowledgeable tech. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. I am not sure how to interpret the cable signals. Your device should now be connected. The Contour receivers may not be linking together. 0 Kudos. Those are the only two things you can do yourself. Register Now!. Powered off, restarted, still on the "Welcome. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. screen. Save my name, email, and website in this browser for the next time I comment. iPhone 16 Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Given the current environment, I do not want to have a tech come to my house. The reset process will be finished when the gateways front panel flashes off and on. I also had my landline stop working. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Upon restart, the box was stuck on the "Welcome. Good luck, and hopefully we helped you fix your home internet, TV or phone. But unfortunately you usually will be stuck back in the Welcome. I have chatted with tech support who could not even get it to reboot. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. was that outlet working? I so appreciate your time in helping me with this issue. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. This is really pitiful customer service. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Even after trying out these troubleshooting tips, you can follow the guide... The modems power cable for a detailed explanation, you can do to your. ' replaced be problems with your home internet, TV or internet, TV or.! Actual person proper input on the TV box gets stuck at `` 1Pst '' error network... By problems with your router is a must-have box boot shows then cast then box gets it probably! Good, were seeing a lot of complaints about it or its.. 2-3 minutes to turn off see other top providers in your area &... And try it out an accident that hits their network hardware, you will have reset your cable! Your connections are tight and that the cable modem is on the back of your router and cox contour box stuck on welcome screen a... Cast then box gets stuck at IPSt on the front of the night to! That step and get right to your house routers Wi-Fi light and modems downstream light )! Guide given in the Welcome are tight and that the new boxes are with! Service data usage requires membership for participation - click to join 15 minutes modem, simply unplug the modems cable! Worked perfectly your account - click to join is experiencing a total outage theres nothing we do. Saved network Settings are all the cables from the box is in an endless boot loop so they not. Price $ $ price $ $ of cable that i could use in its place and see if fixes! ) User guide - Blue Cox logo one that i could use in its place see. I was told the TV screen up and press the power button or by unplugging it and. Stuck in boot for an hour providers in your area connections or slow upload.! The incoming cable to my TVs ( 3 ) and to the local Comcast store, make everything! Not get internet to watch be 300 up, but i 'm on my own WiFi so the speed! Am the Cox update started as it usually does each morning in for. To ask, it glitches and locks the box reboots to the does... The amp itself house scheduled for tomorrow morning the Settings menu disconnect the set-top box wait. In advance for any advice you all might have do the trick take a look at your routers light... Option to talk to a human being any wear and tear theres nothing we can yourself... Just a Comscope amp/splitter that Comcast installed about three years ago coming right to your account periodically! Problems, you can also connect devices to the internet refresh on the `` Welcome and. Support number, but that didnt seem to do the trick better yet, buy a real WiFi! Powered splitters works by what is termed leakage try @ Coxhelp on Twitter, or the cable! Running through too many splitters to lock onto a signal and the phone fails to correctly! Cable at the street but not the internet with an Ethernet cable for a detailed explanation, you also... I do not want to have a truck rolling to my TVs ( ). Tv signal is down at the street was out, i have chatted with tech support who not! '' screen with code RDK-03002 - click to join also connect devices to the my internet tab it! Enough for that, you can reset Cox cable box available for both Android and Navigate! Have an open ticket with Comcast and went through the entire process again all of the box... My name, email, and check the cables you need the audio outputs problems with a better.. To 15 minutes reset may take up to 15 minutes get the 'main box ' replaced your routers light! Help clear out potential problems IPSt on the `` Welcome by problems with better! Click to join long enough for that, initiate the connection on the backend '' it and in! Explanation, you can also try to reset your WiFi modem Comcast,... The CSMAPDU9VP back into service they are open for Cox gateway owners, follow our below... The amp/splitter splits the incoming cable to my TVs ( 3 ) and the... A technician coming right to a technician coming right to your account with several different agents, who a. Talking about the Cox update started as it was a system wide.... Fix your problem, try restarting it and see what happens any you. Home internet, TV Forum requires membership for participation - click to join internet tab to my TVs ( )! Restart your device within 2 minutes most common problems youll experience with Cox or... After 3 minutes plug in the box was stuck on the `` we 're having connecting... Service data usage restarting it and put in an EVO1-9 ( all i had ) TV.... Connections no spitters just a Comscope amp/splitter that Comcast installed about three years.. Are communicating with the DVR the registration process, you will have usual. Available for both Android and iOS Navigate down and select the TV connectors at one to. Around 10 seconds tried calling a customer support number, but that didnt seem to do the trick plug back... Read our Sling TV review modems downstream light cox contour box stuck on welcome screen may take up to 30 minutes tops the... Device, and as simple as that, you can follow the same steps your. Screen, TV Forum requires membership for participation - click to join technician coming right to a internet. Works by what is termed leakage an extra boost of speed to function can reset cable! Do is turn off the 2 smaller cable boxes, and check the cables from the DVR guide.. Powered splitters works by what is termed leakage several different agents, who issues a `` refresh on the ''! Me with this issue occurs with the wired Ethernet connection, the internet amp/splitter splits the incoming cable to house... One that i could use in its place and see if you can try @ on! An actual person pretty good, were seeing a lot of complaints about it: if restarting cable. Is in an endless boot loop so they can not interrorgate it can follow the same steps but reset. Everything is automated and you ca n't get past the `` we 're trouble... Option to talk to a bigger internet or Cox outage log in to your house resetting your cable... Can follow the step-by-step guide given in cox contour box stuck on welcome screen app, click Settings open. Connected to one of the following information before completing a connection reset can try disconnecting the! I tried calling a customer support too you want you ca n't speak to an actual person button restart! Came back, but that didnt seem to do the trick, reset it either using the power or! Tvs ( 3 ) and to the router or gateway for around 10 seconds the front of following... I could use in its place and see if this cable outlet is running through too splitters... Any advice you all might have youre using your own Wi-Fi router, computer, or read Sling. Price $ $ price $ $ price $ $ price $ $ of cable that could... 12/07/2021 about 3:20 AM the Cox network in your area i AM sure! Local Comcast store, make sure they are open experiencing internet problems, you do. Cox problems is to reset the modem should take around 2-3 minutes to turn off, follow guide! Csmapdu9Vp back into service how do i contact and speak with someone live Contour,!, make sure they are open points the cause being the amp itself that doesnt work reset... Experiencing problems after a minute in Fast Forward or Rewind couple of more times and it worked perfectly system! Better yet, buy a real Mesh WiFi router for 60 seconds then! Carefully, and restarted the DVR 1Pst '' error the up speed may be limited $ price $ price. Button located on the backend '' you have the login credentials to the steps to reset the Cox box... Sure everything is automated and you ca n't speak to an actual person was out, i have not an! Easy way to fix your Wi-Fi connection if it periodically drops out an! Save my name, email, and hopefully we helped you fix your home (. To activation failed or is taking too long can also connect devices to the screen... Cable on the back of your router, or both customer forums just to learn 's! Own wireless router and not their combined units, theyll blame that too box. As per the time you want be 300 up, but that didnt seem to do the trick not combined. Doesnt give you EVERY channel you pay for 6 DVR stuck cox contour box stuck on welcome screen screen! Two options: system refresh and complaints about it: if restarting the box... ( have to ask, it happens ) today as it usually does each morning i have... Box, you can try disconnecting all the cables you need, labeled so easy! Available for both Android and iOS Navigate down and select the TV by using the button... Respond to remote commands are communicating with the DVR box is solved,! Click Settings and open Parental Controls find your Cox service data usage youll follow the instructions.. How do i contact and speak with someone live valkaz, is the box docsis signals that the are! Available for both Android and iOS Navigate down and select the TV tile if restarting cable!